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Supplement Store FAQ

Supplement Subscription 

 We offer a generous 5% discount if you set up your supplements on monthly subscription.  Highly recommended because it’s the WORST when you run out of these formulas, because you’ll feel a huge difference when you’re not on them.

 

Where do you ship?  

 Currently, we only ship within the United States. 

 

What are your ship costs?

 $8 per order for orders under $150

FREE for orders over $150

 

How long will it take to receive my order?

 Ship times are 3-5 business days, from date of fulfillment. Cut off times for same day fulfillment is 11am Pacific time.

 

What is your return policy?

 Due to COVID, we are currently unable to accept returns. We are willing to bet that’s an irrelevant question anyway, because you’re going to LOVE your CHI products.

 

Where is my Package? Didn’t receive your order?

 After you placed your order, you will have received an order receipt, and once shipped a separate email with shipment confirmation and tracking info.  If you did not, please check your spam. If you have not received your order within 5 business days please contact us by email – support@dianekazer.com, so we can let you know of your order status. 

 

How do I Change or Cancel My Order?

 

Please email us ASAP so we can do our best to prevent the order from going out or adjust it. Email is best – support@dianekazer.com, but you may also call us (916) 36-KAZER

  

Return Policy

We're happy to process a return for products that are unopened, non-heat sensitive/non-perishable and have been purchased within the last 30 days. You'll need to contact our Customer Success team for an RMA number, as well as the return address information, which can vary depending on the product(s) you are returning from your order.

 RMA numbers are how our warehouse tracks and identifies the returns, and aids in processing your refund. Items shipped back to our warehouse without an RMA number often cannot be traced back to the shipper. To ensure your return is processed, always reach out to Customer Success for an RMA number and clearly write this number on the outside of the return shipment.

 If there is an item you've purchased that you need to return, please reach out to us by email, chat, or phone to get the return process started!

   

Return Processing Times

Returns must be processed by our warehouse before refunds can be applied, which can take 1-3 weeks once received. You'll receive an email confirming your refund once it has been completed.

  

Payment Refunds

We'll apply the refund to your original method of payment once your return has been processed. Depending on your bank, it may take 3-5 business days for the funds to be reflected in your account once your refund has been applied.

 

Return Shipping Labels We do not provide return shipping labels for product returns, however, we will issue a full refund for the product cost and waive all restocking fees.

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