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Diane Kazer & CHI Holistic Health Institute Terms & Conditions

*Electronic Signatures Are Legally Binding as well checking the ACCEPTANCE OF TERMS OF AGREEMENT box.

Supplement Subscription

We offer a generous 5% discount if you set up your supplements on monthly subscription. Highly recommended because it’s the WORST when you run out of these formulas, because you’ll feel a huge difference when you’re not on them. You can cancel your subscription at any time, please cancel before your next order is processed as we cannot accept returns once the product has left our warehouse.

Supplement Ingredients

All our supplement ingredients vary as they are meant to support different aspects of healing and detox. You can find individual ingredients and Clinical Data Sheets for our Cellcore products in the Supplement Store. Click on the product(s) you are interested in to get more in on contents and how it can support you health and detox journey.

Where do you ship?

US and International

What are your ship costs?

$8 per order for Domestic United States $45.95 per order for International Shipments

How long will it take to receive my order?

Orders are shipped within 1-3 business days. Ship times are 3-7 business days, from date of fulfillment, depending on your location.

What is your return policy?

Due to COVID, we are currently unable to accept returns. We are willing to bet that’s an irrelevant question anyway, because you’re going to LOVE your CHI products and supplements!

Where is my Package? Didn’t receive your order?

After you placed your order, you will have received an order receipt, and once shipped a separate email with shipment confirmation and tracking info. If you did not, please check your spam. If you have not received your order within 7 business days please contact us by email –, so we can let you know of your order status.

How do I Change or Cancel My Order?

Please email us ASAP so we can do our best to prevent the order from going out or adjust it, we cannot guarantee order changes or cancellations for orders placed before 3 PM EST, our fulfillment is FAST.

Email is best –, but you may also call us (916) 365-2937


If you are unable to keep your scheduled appointment, you must notify our office a minimum of 24 hours before your scheduled time or you will be charged a $50 missed appointment fee for that appointment.

Lab Tests

It is common practice for naturopaths, nutritionists, and other non-licensed practitioners to collect your signature on a liability waiver form such as this. By checking the terms and condition box , you acknowledge that it is your responsibility to deliver all laboratory test results, now and in the future, to your own physician for any medical interpretation or opinion regarding any laboratory results provided by Diane Kazer, or her referring health practitioners. The undersigned agrees that he or she will receive a nutritional interpretation of the test results from Diane that is to be used exclusively by the undersigned as an educational tool for personal health purposes. However, the personal physician of the undersigned may use these same laboratory results to diagnose and treat disease. The information on Diane’s web sites, brochures, flyers, and information packets are believed to be extremely accurate, but such accuracy cannot be guaranteed by Diane, her independent representatives, associates and affiliates as we are not the originators of the underlying data used in the interpretation. The undersigned releases Diane and her affiliates from any liability for injury or loss arising out of the use of, or reliance on, the laboratory results and/or the dietary, supplement and lifestyle suggestions provided. Before making any changes to the exercise, diet or nutritional or hormonal supplementation of the undersigned, a physician should be consulted.


Diane Kazer and her CHI Holistic Health Institute team does not diagnose, cure or treat any illness or disease. Out of reference laboratory reference range results will be indicated on the official lab result form provided by Diane Kazer from a State Certified Laboratory to the undersigned. This information is not intended to, cannot, and should not be expected to substitute for a personal consultation with your own physician. Further, the undersigned releases Diane Kazer, referring health practitioners, her lab partners, her independent representatives, associates and affiliates from any and all liability for any failure to identify any medical condition or disease. It is understood and agreed that this is not the purpose of their services.

Labs Refund Policy

If you make a mistake collecting stool, hair and urine specimens, etc., or if the lab refuses to accept specimens because of a mistake you made, a free replacement test kit will be provided to you. Please call the office before discarding any specimens collected. Otherwise, once test kits are in your possession, they may not be returned and no refunds are allowed for any test kits due to safety, hygiene and accuracy concerns.

Every effort has been made to keep costs down as low as possible for you! Because of this and the fee structure, there are NO REFUNDS issued on payments made to Diane for her partnerships and programs, once access has been granted and agreements signed. Further, once the first payment has been made to Diane Kazer for partnership, the client agrees to pay for every month thereafter for the term. There will be a $50 fee for every payment more than 5 days late. Included in the price of each partnership is a $500 account set up fee.

Expiration for Services

Expiration date for services are upon completion of program according to the terms listed in the Agreements for the corresponding program, agreed upon both parties. We take your privacy very seriously. You can read our full Privacy Policy here. © 2022-2023 CHI Holistic Health Institute. All rights reserved. Please read our Terms of Use carefully before using our Website. By using our Website, you agree that you have read and consent to our Terms of Use. The content of our Website and any products sold from this Website is intended for informational purposes only and is not written by medical professionals. Readers should not act upon any information provided on this Website without seeking advice from a licensed physician. This Website is not intended to create a physician-patient relationship between us and any user of this Website.

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